Frequently Asked Questions

Here are answers to our most frequently asked questions. If you require further assistance, please do not hesitate to contact us.
How do I change or reset my password?
After you are logged in, on the top right side you can click your username to select the option “Change Password” to modify your password. Furthermore, if you have forgotten your password, you can select the option “Forgot your Password?” on the login screen to set a new password.
What happens if I reach my verification limit?
Every pricing plan has a certain limit on the number of profiles you can onboard. Once you have reached this number, you will be prompted to purchase the next pricing plan. If you choose to do so, you can start onboarding more profiles. If you decline, you will remain on your current package, and will not be able to onboard more profiles, but your existing profiles will remain and you will be able to access their data.
How can I get in touch with the team ?
You can get in touch with us here. We have a dedicated team who will be happy to get back to you at the earliest possible opportunity :).
If you have not received a deeplink, please ask the Company Secretary/ Administrator to resend it via email or some other secure channel. If the problem persists, please get in touch with us here.
The deeplink only expires after submission or if the encrypted url is manipulated. If your deeplink has expired and you need to re-use it, you can ask your Administrator to re-send you the link. If that doesn’t work either, please reach out to us here.
The browser / tab closed during the process?
You can re-open the deeplink sent to you (via email) and fill-in the required fields.

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